Privacy Policy

This Privacy Policy explains how DataFly Ltd (“Kabisa”, “we”, “us”) collects, uses and shares personal data when you use Kabisa Documents, Kabisa Marketplace, our website and WhatsApp channels.

Questions or requests: info@kabisa.co.ke · Tel +254 141 769 211. See also our Terms of Use.

1. Who is responsible

DataFly Ltd operates Kabisa from Nairobi, Kenya (Nairobi Pentecostal Bible College, 2nd Floor, Suite 23, Garden Estate Road, Thome). We process personal data to provide the Kabisa service and as required by applicable Kenyan law, including the Data Protection Act, 2019 where it applies.

2. Data we collect

• Account and identity: phone numbers (including WhatsApp IDs), names, business names, and verification details you provide.
• Business profile: logos, slogans, categories, coverage areas, offerings and Marketplace listings.
• Documents and customers: invoice/quote content, customer names and phones you enter, payment notes and related records.
• Marketplace: buyer needs, areas, consent records, enquiry history, and provider responses.
• Payments: M-Pesa references, wallet transactions and amounts (we do not store your M-Pesa PIN).
• Usage: message metadata, website analytics events, device/browser signals used for security and abuse prevention, and support conversations.
• Voice notes: if you send voice orders, audio is processed to prepare documents and may be retained as needed for the service and audit.

3. How we use data

• Provide Documents, Marketplace matching, wallets, dashboards and customer document links
• Verify identity, prevent fraud, spam and Marketplace abuse (including enquiry limits)
• Process payments and keep financial records
• Send service messages on WhatsApp or email (receipts, statuses, security notices)
• Improve reliability, support and product quality
• Comply with law and respond to lawful requests

We do not sell your personal data.

4. Sharing

We share data only as needed to run Kabisa, for example with:

• Meta / WhatsApp — to deliver and receive messages you initiate on that channel
• Payment providers (e.g. M-Pesa / Safaricom) — to collect and confirm payments
• Infrastructure providers — hosting, storage, email and monitoring under contract
• Marketplace counterparties — after buyer consent and a provider accepts, necessary contact details so they can continue on WhatsApp
• Authorities — when required by Kenyan law

5. Marketplace-specific notices

• Browsing Marketplace on the website can be done without registering.
• Before we notify providers or share your contact details, we ask for consent in the flow.
• Providers who accept an enquiry may see limited buyer contact information for that request.
• We may store reliability and abuse-prevention signals internally. Those scores are not published to other users.

6. Retention

We keep account, document and payment records for as long as your account is active and for a reasonable period afterwards for audits, disputes and legal obligations. You may ask us to delete or restrict data where the law allows; some records must be retained (for example completed payments).

7. Security

We use access controls, encrypted transport (HTTPS), and operational safeguards. No method of transmission or storage is perfectly secure; please protect your phone and WhatsApp account.

8. Your choices

• Access or correct business profile and document data through Kabisa tools where available
• Request a copy, correction or deletion by emailing info@kabisa.co.ke
• Stop using Kabisa or ask us to close an account (subject to outstanding obligations)
• Withdraw Marketplace consent for future sharing by cancelling open requests and contacting support

9. Children

Kabisa is intended for business use. It is not directed at children under 18.

10. International processing

Primary operations are in Kenya. Some subprocessors may process data in other countries. Where we do so, we take steps appropriate to the risk and applicable law.

11. Changes

We may update this Privacy Policy. The “Last updated” date at the top will change when we do. Continued use of Kabisa after an update means you acknowledge the revised policy.

12. Contact

DataFly Ltd · Kabisa
Nairobi Pentecostal Bible College, 2nd Floor, Suite 23, Garden Estate Road, Thome, Nairobi, Kenya
info@kabisa.co.ke · +254 141 769 211